Highlights
- National Express — CRM Developer (Dec 2022–Present) Build and deploy high-volume CRM campaigns using Salesforce Marketing Cloud, creating responsive, accessible HTML emails with dynamic content and AMPscript. Manage end-to-end campaign delivery, optimisation, testing, and reporting to drive engagement and revenue.
- WordPress builds, client support, mentoring, migrations, and delivery planning.
- Built internal tools including reporting hubs and workflow systems (tutor hub, booking/document management).
- Deep email experience: responsive builds, campaign setup, data handling, agency delivery across multiple brands.
- Comfortable across modern stacks (React/TypeScript/Node) and classic web tooling (PHP/MySQL/Apache).